{"id":2370,"date":"2023-09-09T21:53:29","date_gmt":"2023-09-09T21:53:29","guid":{"rendered":"https:\/\/www.navite.online\/terms-and-conditions\/"},"modified":"2024-07-02T14:05:30","modified_gmt":"2024-07-02T14:05:30","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.navite.online\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

[vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690588959{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_column_text]These General Conditions shall apply to all sales of products offered through the website www.navite.es (hereinafter “Products”), and together with the offer, price and description of the same set through the website, and, where appropriate, the particular conditions of the same contained herein (particular conditions), shall govern the legal relationship between Navit\u00e9 and the CUSTOMER, making up the entire agreement between Navit\u00e9 and the CUSTOMER.<\/p>\n

The period of validity of these General Conditions of Contract shall be the time they remain published on the website, and shall refer to the purchase of Products at the time these conditions were available.<\/p>\n

The acceptance of the present General Conditions of Contracting on the part of the CLIENT will be indispensable requirement in order to formalize any contractual relation between the CLIENT and Navit\u00e9.<\/p>\n

We are sorry, but we can only accept orders placed by persons of legal age. If you are a minor, you must inform your parents or guardians about these General Conditions of Purchase. It is your parents or guardians who must express their acceptance of them before using this website or making any purchase on it.<\/p>\n

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2. IDENTIFICATION OF THE PARTIES<\/strong><\/h5>\n

On the one hand, Navit\u00e9, enabler of the web portal www.navite.es, commercial name used by N\u00faria Rubianes Cores, with fiscal address in Angl\u00e8s Street 14, 17412 Ma\u00e7anet de la Selva, NIF: 35462672F.<\/p>\n

On the other hand, the CLIENT, of legal age, whose data are those that have been entered by him\/her in the corresponding forms. All data included in these forms have been entered directly by the CLIENT, so the responsibility for the authenticity of the same corresponds directly and exclusively to the CLIENT.<\/p>\n

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3. OBJECT OF THE CONTRACT<\/strong><\/h5>\n

Through the acceptance of these general conditions, Navit\u00e9 is obliged to make available to the CUSTOMER the Products purchased through the website www.navite.es and the CUSTOMER is obliged to pay the price indicated at the time of purchase.<\/p>\n

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4. REGISTRATION PROCESS<\/strong><\/h5>\n

For the acquisition of the Products offered by Navit\u00e9 through its website, www.navite.es<\/a>, it is not necessary to register. However, if the CUSTOMER wishes, he\/she can register at any time before starting the purchase process, or, if applicable, during the purchase process.<\/p>\n

In connection with the registration process, the CLIENT is solely responsible for the quality of the data entered by him\/her in the forms, and accepts the obligation to provide truthful, accurate and complete data about his\/her identity, as requested in the registration, purchase and accreditation forms, as well as to update all registration data so that they remain truthful, accurate and complete.<\/p>\n

The CLIENT may at any time modify and\/or update their data by accessing their User profile within the portal, but we recommend that you always confirm that the data entered and\/or modified are correct, especially your email address and delivery address of orders, to avoid future inconveniences.<\/p>\n

In order to register you must be of legal age according to Spanish law, and you may be a resident of any country in the world.<\/p>\n

Once the CLIENT has entered his\/her data and clicked on the registration button, we will send him\/her a confirmation e-mail in order to authenticate the data provided during registration. The sending and receipt of such e-mail is usually automatic and in any case within 24 hours of sending the registration request. If the CUSTOMER has not received them in that period of time, it may be due to a punctual failure of communications or an error in the e-mail address provided by the CUSTOMER. In both cases, the CUSTOMER must contact us as soon as possible by e-mail at info@navite.es.<\/p>\n

If the CUSTOMER provides any false, inaccurate or incomplete information, or if NAVIT\u00c9 has enough reasons to suspect that such information is false, inaccurate or incomplete, NAVIT\u00c9 shall have the right to deny the access and present or future use of the web, or of any of the services.[\/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][\/vc_column][\/vc_row][vc_row hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” css=”.vc_custom_1527690611459{background-color: #f7f8f9 !important;}”][vc_column icons_position=”left”][vc_column_text]<\/p>\n

5. PRIVACY POLICY \/ COOKIES<\/strong><\/h5>\n

To learn more about our Privacy and Cookie Policies, please access our Privacy Policy<\/a> and\/or our Cookie Policy<\/a>.<\/p>\n

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6. PRODUCTS<\/strong><\/h5>\n

All the information of the Products offered by Navit\u00e9, by way of example, but not limited to, prices, characteristics, description, size, content, etc., are available to the CUSTOMER on the website and will appear on screen in each case.<\/p>\n

We try that the descriptions and representations of the products that the CLIENT can visualize next to each one of them are as accurate and useful as possible. However, the labeling, packaging, size and colors displayed by the CUSTOMER on its screen may vary from the original product.<\/p>\n

The photographs and data included in each product sheet are for information purposes only, therefore Navit\u00e9 declines any responsibility for the appearance of errors in such information.<\/p>\n

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7. PRICES<\/strong><\/h5>\n

The characteristics and prices of the Products are indicated on the screen in Euros and include VAT and any other applicable taxes and shall at all times be those in force, except for typographical errors. Such taxes will be included in the invoice in an itemized form.<\/p>\n

The prices shown on the website override all previously published prices and are in effect at the time of publication. Navit\u00e9 undertakes to make every effort to maintain these prices, but reserves the right to modify them without prior notice, informing the customer at the time of placing an order. Price changes will not affect orders already placed.<\/p>\n

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8. PURCHASING SYSTEM<\/strong><\/h5>\n

In general, in order to purchase the products offered through the website www.navite.es, it is not necessary to be registered on the website, but it is necessary to accept the legal notice, purchase conditions and the corresponding privacy policy.<\/p>\n

Remember that personal data must be indicated accurately to avoid confusion or incidents in the provision of the service, and the delivery of the products purchased.<\/p>\n

The products to be purchased must be selected and added to the shopping cart by clicking on the corresponding icon.<\/p>\n

After selecting the desired Products, in order to purchase them, the CUSTOMER must access the shopping cart, where he\/she must fill in the corresponding purchase form that will appear on the screen, together with a summary identifying the selected Products, their total price, the applicable taxes and, if applicable, the applicable shipping costs.<\/p>\n

The verification of such data shall be the sole and exclusive responsibility of the CUSTOMER. Navit\u00e9 shall not be liable to the CUSTOMER for any errors or inaccuracies in the order if the Products shown in the order confirmation have been shipped.<\/p>\n

Next, the CLIENT must fill in the corresponding form with his\/her data or incorporate his\/her user data if he\/she is already registered, and indicate the delivery address of the product. If the CLIENT should provide any false, inaccurate or incomplete information, or if Navit\u00e9 has sufficient reason to suspect that such information is false, inaccurate or incomplete, it reserves the right to cancel the purchase of the CLIENT. In such case, Navit\u00e9 will inform the CLIENT, and will proceed to refund the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14) days following such communication.<\/p>\n

Once the purchase form is completed, the CLIENT must accept the present Conditions, once accepted, select the desired payment method and confirm the order. Depending on the payment method selected, the CLIENT may be redirected to an on-line payment platform where he\/she can finalize the purchase through any of the accepted payment systems.<\/p>\n

Once the transaction is confirmed, the CUSTOMER will receive a communication by e-mail with the information of his\/her order as well as the corresponding invoice. Non-receipt of this message may be due to a temporary problem in network communications or a typing error in the e-mail address provided. In both cases, it is advisable to contact customer service at info@navite.es<\/a>.<\/p>\n

It is also advisable to review the data included in this email, and if you detect any error, please contact customer service through the email address info@navite.es<\/a>.<\/p>\n

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9. FORMS OF PAYMENT AND SECURITY<\/h5>\n

Navit\u00e9 accepts orders around the clock, 24 hours a day, every day of the week.<\/p>\n

Navit\u00e9 accepts payments through the STRIPE platform to guarantee maximum security in payments. When viewing the symbols on this platform, the Client may consider that his transaction is 100% protected. If our security department suspects any anomaly or fraud, Navit\u00e9 reserves the right to cancel the transaction for security reasons.<\/p>\n

Navit\u00e9 offers the Client two methods of payment:<\/p>\n

CREDIT\/DEBIT CARD PAYMENT<\/strong><\/p>\n

If the Customer chooses to pay by credit card, the Customer’s order will be charged through Stripe’s payment gateway. Stripe encrypts your bank details when they are transmitted over the Internet. For security reasons, it is our obligation to verify all orders paid by credit card. Stripe accepts Visa, American Express and MasterCard cards registered in the Verified by Visa secure payment system. If your payment is declined, you can contact customer service at info@navite.es<\/a> so we can help you finalize your order.<\/p>\n

In case the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. Please send your request via e-mail to info@navite.es<\/a>.<\/p>\n

Navit\u00e9 reserves the right to withhold any order for security reasons, as well as to temporarily deny access to the Products purchased. The affected CUSTOMERS will be informed. Likewise, Navit\u00e9 reserves the right to cancel an order if it is considered that the data provided by the CUSTOMER cannot be verified.<\/p>\n

Navit\u00e9 will not be responsible for delays in the delivery of orders resulting from the lack of authorization by the payment system.<\/p>\n

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10. DELIVERIES AND SHIPMENTS<\/strong><\/h5>\n

HOW DO WE DO IT?<\/strong><\/p>\n

At Navit\u00e9 we work with shipments of varying weight and size, which means that each package has different characteristics. We make it a priority to make the best possible packaging to ensure that you receive your order in optimal conditions.<\/p>\n

All delicate products, as a general rule, are shipped in a custom-made wooden box, with the necessary interior protections to prevent movement, and, if the weight requires it, they are also shipped palletized.<\/p>\n

We do our best to deliver it to the courier company the day after the order is placed (for particularly bulky and\/or palletized shipments, preparation and pick-up times may be modified).<\/p>\n

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SHIPPING TIME TO THE PENINSULA<\/p>\n<\/div>\n<\/div>\n

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Once the transport company has picked it up, it will be delivered to the address you have indicated in the purchase process within 48-72 hours.<\/p>\n

After several years in the e-commerce world we know that courier companies do not always do the job in the best possible way, so if during the delivery process any inconvenience arises and we can help you, please do not hesitate to contact<\/a> us.<\/p>\n<\/div>\n<\/div>\n

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DELIVERY TIME TO CEUTA, MELILLA & BALEARIC ISLANDS<\/p>\n<\/div>\n<\/div>\n

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Shipments to these destinations have a delivery period of 48-96 hours from the time we deliver the package to the courier.<\/p>\n<\/div>\n<\/div>\n

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WHAT ABOUT THE CANARY ISLANDS?<\/p>\n<\/div>\n<\/div>\n

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The Canary Islands have one of the most tedious customs in the world and that makes some of our orders take longer than usual. We will keep you informed at all times of where we are in the process.<\/p>\n

Remember that in order to manage the customs procedures it will be necessary that you provide us with your ID card and a telephone number.<\/p>\n<\/div>\n<\/div>\n

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AND THE REST OF THE WORLD? WORLDWIDE SHIPPING<\/p>\n<\/div>\n<\/div>\n

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We are glad you want our products. And, we send all Wordwide!<\/p>\n

Because of the size and weight of our products is not always easy to calculate the shippint to any place of the word.<\/p>\n

If you want us to do a quotation about the shipping cost to a specific adress, you can write us to info@navite.es<\/a><\/p>\n

We will try in a future to do it automatic!<\/p>\n

If you are from Portugal (not islands), you have free shipping. If you are from an island, please contact us<\/a>.<\/p>\n<\/div>\n<\/div>\n

HOW MUCH DOES IT COST?<\/strong><\/p>\n

All shipments within the Peninsula are free of charge. For all other destinations, write to us<\/a> and we will give you the best possible option.<\/p>\n

WHEN DO YOU DO IT?<\/strong><\/p>\n

Shipments are made Monday through Friday<\/strong>. Orders placed between Friday night and Sunday will be shipped between Monday-Tuesday of the following week. We do not ship on holidays and non-working days.<\/p>\n

WHAT WILL I RECEIVE?<\/strong><\/p>\n

Depending on the product you buy, you will receive one type of packaging or another, but what you can be sure of is that it will be a professional packaging prepared for you to receive the goods in perfect condition.<\/p>\n

In most cases, you will receive your order in a wooden box, protected with expanded polystyrene, foam, bubble wrap, recycled kraft paper, etc. but always super protected <\/b>. <\/p>\n

WHAT IF…?<\/strong><\/p>\n

1. Orders are shipped via courier\/transportation company<\/strong>. If a shipment has been delivered, but is not in your hands, the responsibility is yours. So please check if a neighbor signed for you, or is holding the package for you.<\/p>\n

2. If you refuse to accept a delivery, you are responsible for the original shipping charges and the cost of returning the package to our headquarters. This amount will be deducted from your merchandise refund.<\/p>\n

QUESTIONS?<\/strong><\/p>\n

We are always here to help you info@navite.es <\/a>or +34674831720<\/a><\/p>\n

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11. CANCELLATION OF ORDERS<\/h5>\n

The CUSTOMER may cancel without charge and without providing any reason, the order of any product, as long as it has not been shipped. Please note that orders are usually shipped the day after purchase.<\/p>\n

For cancellation, please contact us at +34674831720,<\/a> or through the following e-mail address: info@navite.es<\/a><\/p>\n

If the order has already left our warehouse, it cannot be cancelled. What you can do is to return your order once you have received it, according to the following return conditions.<\/p>\n

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12. WITHDRAWAL<\/strong>,<\/strong>RETURNS AND EXCHANGES<\/strong><\/h5>\n

For Navit\u00e9, customer satisfaction is the key to success. Therefore, our main interest is to make your shopping an unforgettable experience.<\/p>\n

You have a period of 14 calendar days<\/strong> from the date of receipt of the order to execute the right of withdrawal, return or exchange<\/strong>.<\/p>\n

If a product arrives defective or damaged<\/strong>, you must make a claim for the products within 24 hours of receipt of the order. As these are unique products in many cases, it will not be possible to exchange for the same product, and the damaged product must always be returned to our warehouses at no cost to the customer.<\/p>\n

If a product is defective and the product is returned to us for further testing, but finally the product is not defective according to the subsequent analysis, the costs of returning the product to our warehouses and its subsequent shipment to the customer’s home shall be borne by the customer.<\/p>\n

In this sense, in order to exercise the right of withdrawal, return or exchange of the purchased product, the following conditions must be met:<\/p>\n